Product FAQs
From time to time our products may be updated resulting in minor packaging or labelling changes. This results in variations in products available to purchase as the former product is sold through. If you are unsure about the authenticity of your Bio-E products, please email info@bioeorganic.com.au
with photos of the batch number and expiry date which usually printed on the bottom of the package.
We use natural ingredients for some of our products. This means that the planting regions and change of seasons may affect the ingredients slightly. The small differences are in the inactive properties only, the changes in colour, taste or smell have no impact on our formulation and nutritional contents. Besides, we always monitor and test each batch of our products to ensure that it complies with our standards.
We recommend referring to the label or to specific information on each individual product page on the Bio-E Website for further guidance. Further to this, we recommend that you do not store Bio-E products in direct sunlight or heat.
We recommend read the label and use only as directed. If you are still unsure, please consult your healthcare practitioner before use.
We recommend read the label and use only as directed. If you are still unsure, please consult your healthcare practitioner before use.
Orders & Shipping FAQs
We are sorry, but we do not ship to international destinations for individual orders placed online. Customers outside of Australia who wish to purchase Bio-E products will need to contact us directly for the information of our international distributors.
Bio-E has built a network of trusted international distributors over the years. Our products are currently available for purchasing in Mainland China, Hong Kong (Special Administrative Region of the PR China), Macau (Special Administrative Region of the PR China). If you are interested in becoming a distributor of your country, please contact sales@bioegroup.com.au and a member of our Talent Team will be in touch over the coming weeks.
We accept major credit cards, debit cards, and other payment methods as listed at checkout.
Delivery times vary based on location and shipping method selected. Estimated delivery times are provided at checkout.
If the product is faulty or not as described, you may be eligible for a return or refund. Please refer to our Returns and Refunds policy above.
You can reach us via email at info@bioeorganic.com.au or call us at 1300 951 535.